In overseas transactions, after-sales service is undoubtedly the most concerned issue of every buyer. On the other hand, precious metal smelting and casting equipment is different from those simple-structured household appliances that are relatively easy to handle. It requires more focused and prudent post-event attention, which has attracted more attention to the after-sales behavior of machine suppliers, as follows shown:
What exactly is after-sales service?
In my opinion, the after-sales service in machine trading consists of three layers:
Machine installation: the process of assembling a single piece of equipment and establishing supporting systems such as water supply and power supply so that the machine can operate normally.
Operation guidance : including debugging and assisting in troubleshooting and problem solving during operation.
Maintenance instructions: the most overlooked part of the entire sales service.
Hasung machinery's customer feedback on the after-sales service is roughly as follows
Tom: I purchased a set of equipment in China 2 years ago, and the machine broke down, but when I went to the seller, they chose to escape and no longer deal with it. Therefore, my project suffered huge losses. Therefore, my question is, how do you provide fast after-sales and maintenance when the equipment has problems.
Mark: How do you do after-sales service?
Lee: Do you plan to send engineers to my factory to install and train my operators?
Peter: Is your machine easy to operate?
Arif: How to ensure the quality of the machine?
Rohan: I don't have any known mechanical technicians or electrical engineers. I will personally operate this machine, so in this case, can you guide me and how to do it? These typical problems is that most buyers worry that they will be left out after paying a large full payment to an overseas stranger in their first transaction. After receiving many such questions in the negotiation process, I began to wonder how can I assure you that we continue to make promises that are consistent with what we can achieve & do not feel that we are verbally incompetent regret.
Here're some customers feedback who ordered through our Alibaba Factory Shop
Solutions
1. How to contact after-sales service if there is a problem with the equipment?
First of all, machines are just like human beings which may have some problems. After some machines work continuously for 24 hours, they will also have some minor problems. In response to this situation, Hasungmachinery is equipped with its own serial number for each machine . Each serial number has a dedicated after-sales engineer responsible and docking. We will not escape. You can give us feedback by phone or email, and send the problem to our after-sales mailbox in the form of pictures and videos. We will take feedback within 24 hours.
2. Do you plan to send engineers to my factory to install and train my operators?
First of all, for large-scale equipment, we recommend that professional engineers go to the site for installation and training, because the installation work is more complicated, and large-scale customized equipment usually has high equipment value. If there is accidental damage to the equipment after self-installation, this is huge loss for customers. And relative to the price of the equipment, the engineer's installation and commissioning costs, the customer can also afford. Secondly, for small devices, Hasungmachinery has special installation training videos. The videos will be burned to USB and sent along with the machine. Customers only need to turn on the computer and follow the operation videos to install them. And we have professional instruction manuals which are very beneficial to customers.
3. How to ensure the quality of the machine?
Hasungmachinery has always followed the concept of quality that makes us more different. Therefore, as small as a screw, we will purchase the highest quality materials to use in our machines. And our power supply is independently developed. After market inspection, almost It is the most stable and safest power supply in the market at present. The traditional supplier power supply board has a variety of boards, such as driver boards, voltage regulator boards, motherboards, etc. Once there is a problem, the user must have a professional electrician to find the problem, specifically which board is wrong. At Hasungmachinery, there is no such trouble. We only have a large integrated board. If there is a problem, only the power board needs to be replaced, which makes the maintenance of the entire equipment easier.
4.How long is the after-sales time?
The Hasungmachinery.com after-sales service is 2 years, which means that you enjoy free after-sales service within * years after we ship the machine, that is, once the machine has a problem, we will replace all damaged parts (excluding wearing parts) for free. Additionally, Hasungmachinery will bear All freight, this is also our confidence in the quality of our machines.
5. I don't have any known mechanical technicians or electrical engineers. I will personally operate this machine, so in this case, can you guide me & how to do it. Small equipment does not need a professional electrical engineer, only a technical person who understands electricity is enough, while for large equipment, we will send engineers out to install and debug. You only need to be equipped with a few assistants. For the preliminary work , we will have our after-sales team to communicate with you in advance. If you need after-sales service now, please Email Us :- info@hasungmachinery.com Website :- https://hasungmachinery.com/ https://hasungcasting.com
Post time: Jun-30-2022
